SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
On orders over £50 we offer free 48 hour delivery no matter how big or small your items are! If your order is below £50 the delivery charge will be shown at checkout depending on your item(s)
How long will delivery take?
All deliveries are sent out via Royal Mail 48 - You will receive your item within 2 working days.
What exactly happens after ordering?
After your purchase your order will be confirmed, once your order is confirmed it will be packaged and ready to be shipped out. If your purchase is before 12pm your order will be dispatched same day.
Do I receive an invoice for my order?
Yes, an invoice will be sent to your email along side the order confirmation. The invoice is also viewable in your purchase history.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
The payment will be taken from your account at the time of purchase. We offer various payment methods including Visa/Mastercard, Klarna, Clearpay and Paypal.
What is wishlist?
The wishlist allows you to save items you're interested in purchasing, so you can easily access them later. Your saved items will remain available as long as they’re still in stock.
What should I do if I receive a damaged or wrong product?
f you receive a damaged product or the wrong item, contact our customer service team via Phone, Email, or Live Chat, and we’ll resolve the issue quickly. Click here to get in touch.
Can I change or cancel my order?
After placing an order, if you change your mind and wish to cancel or modify it, please contact our customer service team as soon as possible—before the order is dispatched. Click here to get in touch.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status of your order in real-time. Once dispatched, it will automatically display the tracking status, expected delivery date, and tracking number.
